Shipping policy

Delivery Charges:

UK Standard Tracked: £4.95

UK Large Parcel/Heavy Parcel Tracked (over 2kg): £8.50

Guide Books, Small Items & Vouchers UK Standard: £2.95 (please note, only vouchers will be sent recorded)

Europe Tracked under 2kg: £15.95

Rest of World Tracked under 2kg: £25.95

Click & Collect - Free (Please allow 4 hours for order preparation. Collections can be made between 11-4pm every day from Edinburgh Zoo Gift Shop. We will hold your order for 14 days.)

Items ordered will usually be delivered by Royal Mail and RZSS cannot be held liable for any delivery delays following dispatch. In the event of delayed delivery, please wait for a period of at least 14 days from the date of dispatch of your order before contacting us.

All prices listed include UK VAT (where applicable) but exclude delivery charges, which will be shown separately at checkout.

**Please note international customers may have to pay import VAT and a handling charge before the delivery company will deliver your goods or at the point when you collect your purchases.**

**Please note, deliveries to the United States of America may be subject to cancellation if tariff conditions are not met.**